Terms of Service

Last updated: 24 May 2026

These Terms of Service ("Terms") govern your use of XChange Lebanon — the website at xchangelb.com and the XChange Lebanon mobile app — operated by XChange Lebanon ("XChange", "we", "us"). By creating an account, posting a listing, or browsing the marketplace, you accept these Terms.

1. Eligibility

You must be at least 16 years old to use XChange. If you are acting on behalf of a business, you confirm that you have authority to bind that business to these Terms.

2. Your account

You are responsible for everything that happens under your account. Keep your password and any biometric unlock you set up confidential. Tell us immediately at support@xchangelb.com if you suspect unauthorised access.

You may have only one personal account at a time. Dealer accounts are governed by an additional dealer agreement disclosed at sign-up.

3. Acceptable use

When you use XChange you agree:

• Not to post content that is illegal under Lebanese law.
• Not to post content prohibited by our Content Moderation Policy

(see xchangelb.com/legal/content-policy).

• Not to misrepresent yourself or the items you list.
• Not to scrape the marketplace, abuse our APIs, or interfere with

other users' experience.

• Not to use XChange to send spam, phishing, or fraudulent messages.

We may remove any listing, suspend or terminate any account that we reasonably believe violates these Terms, with or without notice.

4. Listings and user-generated content

Everything you post — listing text, photos, dealer profile copy, reviews — is your content. You keep the rights you had before you posted it.

By posting content you grant XChange a worldwide, non-exclusive, royalty-free licence to host, store, copy, modify (for display purposes), publish, and display that content on the platform so we can operate the marketplace. The licence ends when you remove the content, except for: (a) anonymised analytics derived from it, and (b) copies required for moderation history or legal obligations.

You are solely responsible for your content. We do not pre-vet every listing; we rely on automated checks and user reports, plus the moderation process described in the Content Policy.

5. Marketplace transactions

XChange is a listing platform. We do not buy, sell, hold inventory, ship items, or process payments between buyers and sellers (except for optional paid features purchased from XChange itself, governed by the applicable feature flag and pricing in the Payments section of your account).

Any transaction you enter into with another user is between you and that user. We strongly recommend the safety guidance at xchangelb.com/legal/safety: meet in public, inspect the item, never share your verification code, and prefer in-app messaging to off-platform contact.

6. Paid features

When monetisation is enabled in your region, you may purchase boosts, featured placements, dealer subscriptions, or other paid options. Payments are processed by our payment provider; refunds and disputes are governed by the terms displayed at the point of purchase. All prices are inclusive of applicable taxes unless otherwise stated.

7. Termination

You may delete your account at any time from Settings → Account → Delete account. We may suspend or terminate your account if you breach these Terms, if your activity puts other users at risk, or if we are required to do so by law.

Account deletion removes your personal data subject to the retention exceptions in the Privacy Policy. Active listings are removed from public view immediately; messaging threads with other users remain visible to those other users for moderation purposes.

8. Intellectual property

The XChange Lebanon name, logo, and the marketplace software are owned by XChange Lebanon. You may not copy, reverse-engineer, or build a competing service using our content (other than your own user-generated content) without prior written consent.

9. Disclaimers

XChange is provided "as is". We do not warrant that listings are accurate, that sellers will fulfil their promises, or that the service will be available without interruption. Use of the marketplace is at your own risk.

10. Limitation of liability

To the maximum extent permitted by Lebanese law, XChange Lebanon will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the marketplace. Our total liability for any claim arising from these Terms is limited to the amounts you have paid us in the 12 months before the claim, or USD 100 if you have not paid us anything.

This section does not exclude any liability that cannot be excluded by law (for example, gross negligence or wilful misconduct).

11. Indemnity

You agree to indemnify XChange Lebanon against any claim brought by a third party arising from your content or your use of the marketplace in breach of these Terms.

12. Governing law and disputes

These Terms are governed by the laws of the Lebanese Republic. Any dispute arising from them is subject to the exclusive jurisdiction of the competent courts in Beirut.

13. Changes

We may update these Terms as the service evolves. The "Last updated" date at the top of the page changes whenever we publish a new version. Continued use of the service after a change means you accept the updated Terms.

14. Contact

support@xchangelb.com XChange Lebanon — Beirut, Lebanon